How to Fix Controller Keeps Disconnecting Xbox One 2023
Last Update: 06/08/2023


Gaming enthusiasts around the world have experienced the exhilaration and immersion offered by the Xbox One console. Whether it's battling fierce foes in action-packed adventures or engaging in thrilling multiplayer battles, the Xbox One delivers an exceptional gaming experience. However, even the most devoted gamers may encounter an infuriating issue that can quickly disrupt their gaming sessions: controller disconnections.

If you're among the frustrated gamers who frequently face the dilemma of a disconnecting controller on your Xbox One, fear not! In this comprehensive troubleshooting guide, we will explore the possible causes behind this issue and provide you with practical solutions to fix it. By following these steps, you can restore seamless connectivity between your Xbox One controller and console, ensuring uninterrupted gaming pleasure.

Why Do Xbox One Controllers Keep Disconnecting?

There are several reasons why you might experience frequent disconnection from the Xbox One controller. It could be due to;

  • Outdated Firmware: 

If it's been long since you updated your controller's firmware, there's a high chance that’s the cause of the controller disconnection problem. As we all know, Flfirmware acts as the software that operates the controller's internal components. So, if it's not up to date, it can cause constant disconnections.

  • Multiple Bluetooth Receivers: 

If there are multiple Bluetooth receivers or devices in close proximity to the Xbox One controller, it can cause interference. This interference can disrupt the wireless connection between the controller and the console, leading to frequent disconnections.

  • Malfunction of the Device Association Service: 

The Device Association Service on the Xbox One console is responsible for establishing and maintaining connections with peripherals, including controllers. If this service malfunctions or encounters errors, it can cause interruptions in the controller's connection.

  • Poor Controller Battery: 

If the batteries in the Xbox One controller are low on power or not functioning optimally, it can cause the controller to disconnect frequently. Inadequate battery power can weaken the wireless signal, leading to intermittent disconnections.

  • Hidden Adapters: 

Sometimes, users may connect other wireless adapters or devices, such as headsets or keyboards, to their Xbox One console without realizing that these devices can interfere with the controller's connection. The presence of hidden adapters can disrupt the wireless signal and cause the controller to disconnect.

  • Outdated Xbox One Console: 

If the Xbox One console itself is outdated, it might not be able to handle the wireless connection with the controller efficiently. In such cases, the outdated console firmware or hardware may struggle to maintain a stable connection, resulting in frequent disconnections.

How to Fix Xbox One Controller Keeps Disconnecting 

Having known the reasons why Xbox One keeps disconnecting, let’s discuss the best ways to fix the issue without any complications

Fix 1: Move Xbox One Controller Closer to The Console

If you’re using a wireless Xbox One controller, you’ll experience constant disconnection if the controller is out of the required range. So, if this is the case for you, we advise you move the Xbox One controller closer to the console to see whether the connection error gets resolved. Also, ensure you’re holding the controller correctly. 

Fix 2: Check The Xbox One Controller Battery/Battery Life

Another thing you can do when experiencing the controller keeps disconnecting Xbox One error is to check your Xbox One controller battery. Perhaps the controller’s battery is low and needs to be charged or it's already weak. You should try charging the controller's battery if it’s low or change it to a new one if it's weak.

Fix 3: Reconnect/Resync The Controller

Reconnecting the controller to Xbox One is a good approach to fixing the problem if the issue still persists. This will help initiate a fresh connection between the console and the controller, thus preventing the controller from disconnecting frequently.

The process to get this done varies depending on the controller you're using. If you're using a wired controller, just unplug the cable from the console and plug it back or use a new cable. But for wireless controllers, you need to do the following;

  • Press down the Wireless Connect button on your controller until the Xbox button flashes.
  • After that, hold down the Wireless Connect button again until the Xbox button stays on. Then, try connecting it again to see if the problem is resolved.

Fix 4: Update The Controller Firmware

Outdated controller firmware could cause your Xbox One controller to keep disconnecting. So, for this reason, it's recommended that you update your controller’s firmware regularly to prevent the controller disconnection error.

To perform this operation, you just need to do the following;

  • Use a USB cable to establish a connection between your controller and the console.
  • After that, sign in to Xbox Live on your Xbox One console. Then, press the menu button on the controller and select Settings.
  • Select Device & Accessories. Then, Problem Controller.
  • Select Update > Continue
  • The system should install the firmware update if there's an update available. Afterward, check your controller to see if it starts operating smoothly.

Fix 5: Update Xbox One Console

As mentioned earlier, an outdated Xbox One console could cause constant disconnection of the controller. So, follow the procedures below to update your Xbox One console;

  • Press the Xbox button on the controller and select Profile & System.
  • Go to Settings.
  • Select System > Updates. Then, download and install any update that's available.

Fix 6: Change The Controller

If your Xbox One controller constantly disconnects after trying the above methods, the ultimate solution is to switch the controller you're using.


The guide above has discussed the ultimate solutions to fix the controller keeps disconnecting Xbox One error. So, no matter what might be the reason cause of the error, you just have to choose a technique that suits your need to get rid of the problem within a few clicks.