Terms & Policies
1. Service Description
We provide virtual server resources and related hosting services for supported games, including computing resources, storage, network connectivity, and server management features.
The service is delivered digitally. No physical products will be shipped.
Server resources are provisioned according to the configuration and subscription period selected at the time of purchase.
2. Server Activation
Server activation is completed automatically after payment confirmation.
In most cases, your server will be ready within 30 minutes. Activation may take longer because of payment verification, high demand, scheduled maintenance, or technical issues.
You can check your server status and access your server information by selecting My Server in your account.
If you do not receive an activation email, please check your spam or junk folder.
3. Subscription Period and Expiration
Your subscription starts when your server resources are activated.
When your subscription expires, access to the server may be suspended. Server data will generally be retained for 7 days after expiration.
After the retention period ends, the server and related data may be permanently deleted and may not be recoverable.
To avoid service interruption or data loss, please renew your subscription before it expires.
4. Renewals and Upgrades
You may renew your server by purchasing a new subscription before the current subscription expires.
We recommend renewing at least 3 days before expiration to reduce the risk of service interruption or data loss.
If you purchase a higher-specification package before the next subscription cycle, the upgraded resources will take effect in the next cycle.
For an upgrade during the current subscription period, please contact customer support within 8 hours of placing your order. Additional charges may apply.
The availability and timing of an upgrade depend on the selected package and available server resources.
5. Refund and Cancellation Policy
Because server resources are allocated according to your selected configuration, cancellation and refunds may be limited once the server activation process has started.
If you need to cancel an order, please contact customer support as soon as possible and before your server is activated.
Refund eligibility is subject to our Refund Policy. Used service time, customized resources, administrative fees, and third-party payment fees may not be refundable.
Once the server has been activated or resources have been allocated, a refund may not be available unless required by applicable law or approved by customer support.
6. Save Data and Backups
Your server save data is backed up to cloud storage every 10 minutes.
New backups may overwrite older backup versions. Backup availability and restoration options depend on the selected package and the status of the backup system.
After your subscription expires, save data will generally be retained for 7 days.
You may contact customer support during this period to request data restoration or renew your subscription.
We do not guarantee recovery of data lost because of user actions, unsupported modifications, third-party software, system failures, force majeure events, or expiration of the retention period.
7. Service Availability
We aim to provide stable and continuous service, but uninterrupted availability cannot be guaranteed.
Service interruptions may be caused by:
● Scheduled or emergency maintenance
● Network or data center failures
● Game updates or compatibility changes
● Third-party service failures
● Abuse, attacks, or other security incidents
● Events beyond our reasonable control
We may temporarily suspend or restrict access when necessary to protect our infrastructure, services, or users.
8. Acceptable Use
You must use the service in accordance with applicable laws, the rules of the relevant game or platform, and our Acceptable Use Policy.
You must not use the service to:
● Conduct illegal activities
● Distribute malware or harmful content
● Attack or interfere with other systems
● Abuse network or computing resources
● Host content that violates applicable laws
● Circumvent service restrictions or payment controls
● Interfere with our infrastructure or other users
● Operate services that create excessive security or operational risks
We may suspend or terminate services that violate these requirements.
9. Games and Third-Party Services
We provide server resources and hosting functionality. We do not own or control the games, game platforms, or third-party services supported by our servers.
Game updates, policy changes, compatibility issues, or third-party outages may affect server functionality.
We do not guarantee compatibility with every game version, mod, plugin, or third-party tool.
10. Service Changes
We may update server configurations, supported game versions, infrastructure, or service features when necessary.
If a change materially affects your active subscription, we will provide notice where reasonably possible.
11. Support
For account, activation, billing, technical, or data-recovery issues, please contact our support team.
When contacting support, please provide your order ID, server ID, account email address, and a description of the issue.
12. Policy Updates
We may update these Terms & Policies from time to time.
The latest version will be published on this page. Your continued use of the service after an update means that you acknowledge the updated terms, subject to applicable law.
13. Contact Us
If you have any questions about these Terms & Policies, please contact our support team through the support center in your account.
