Frequently Asked Questions
What is Palworld server hosting?
Palworld server hosting provides dedicated virtual server resources for running a Palworld multiplayer server.
Unlike local co-op, where a session may end when the host leaves, a dedicated server can remain online continuously and allow players to join at any time.
The maximum number of players, available resources, supported versions, and server locations depend on the package you select.
How many players can join my server?
The maximum player capacity depends on your selected server package, available resources, and the limitations of the game itself.
Please check the package details before purchasing.
How long does it take to activate my server?
Server activation is automated and usually takes up to 30 minutes after payment confirmation.
If your server is not ready after 30 minutes, select My Server to check its status.
Please also check your spam or junk folder for the activation email.
How can I access my server information?
After activation, select My Server in your account to view your server address, login information, configuration, and other available details.
Is my server ready for Palworld version 1.0?
Our supported Palworld server packages are prepared for compatible official game versions and updates.
When a new version is released, the server may require an update or restart before the latest content becomes available.
Please check the current compatibility information on the product page before purchasing.
Will my server update automatically?
Supported game updates may be applied automatically, depending on the server configuration and update policy.
Some updates may require a restart or manual confirmation.
Major game updates, mods, and third-party plugins may affect compatibility.
Where are my game save files stored?
Your server save data is stored with your server resources and backed up to cloud storage.
Backups are generally created every 10 minutes. Backup availability and restoration options may vary by package.
How long will my save data be kept after my subscription expires?
Your save data will generally be retained for 7 days after your subscription expires.
Please renew your subscription or contact customer support during this period if you need to keep or restore your data.
After the retention period ends, the data may be permanently deleted and may not be recoverable.
Can I restore an older save?
Restoration may be available if a valid backup exists.
Please contact customer support with your server ID and the approximate time of the backup you want to restore.
Restoration may require the server to be temporarily stopped.
Can I get a refund if I change my mind?
Please contact customer support as soon as possible and before server activation.
Because server resources are allocated according to your selected configuration, refunds may be limited once activation or provisioning has started.
Refund eligibility is subject to our Refund Policy.
Can I cancel my subscription?
You may request cancellation through your account or by contacting customer support.
Cancellation does not necessarily mean that the current subscription period will be refunded.
Please refer to our Refund Policy for details.
How do I renew my server?
Purchase a new subscription for the same server before the current subscription expires.
We recommend renewing at least 3 days before expiration to reduce the risk of service interruption or data loss.
How do I upgrade my server?
You can upgrade your server by purchasing a higher-specification package.
The upgraded resources may take effect in the next subscription cycle.
For an upgrade during the current subscription period, please contact customer support within 8 hours of placing your order.
Additional charges may apply.
Will my server be online 24/7?
We aim to keep supported servers continuously available.
However, availability may be affected by maintenance, game updates, network issues, third-party outages, or other events beyond our control.
Can I install mods or plugins?
Mod and plugin support depends on the game, server package, and current compatibility.
Before installing any mod or plugin, check whether it is supported.
Unsupported modifications may cause crashes, data loss, or compatibility issues.
What happens if my server is temporarily unavailable?
First, check the server status and maintenance notices in My Server.
If the problem continues, contact customer support and provide your server ID, the time of the issue, and any relevant error message or screenshot.
Do you provide the game itself?
No. We provide server hosting resources and related management services.
You are responsible for owning or accessing the required game, platform account, and any applicable game license.
What happens after my subscription expires?
Your server access may be suspended after the subscription expires.
Your save data will generally be retained for 7 days. During this period, you may renew your subscription or contact customer support to request data restoration.
After the retention period ends, the server and related data may be permanently deleted.
